Focus group, focus session, student, student centered

City College of San Francisco: Student Focus Group Sessions

Project Overview

As part of a larger project aimed at updating and redesigning their student outreach, CCSF contracted FFG to coordinate a series of student focus group sessions. These sessions gave us the opportunity to connect personally with students about their experiences at CCSF, and gather their direct feedback on how they prefer to be contacted, informed and guided at every step of their academic journey – from registration through graduation.

Five-stage Focus Sessions with FFG  (User-centered Design!)

1. Discovery:
   Together we’ll explore your desired outcomes to find the right type of focus session for your project.

2. Outreach:
   We’ll help you strategize how to fill your focus groups, and design inclusive invitations for every communication channel.

3. Focus Sessions:
   We’ll plan and facilitate your virtual or in-person sessions,so you don’t have to.

4. Data Analysis:
   We take that individualized feedback, and transform it into actionable data. 

5. Exploration:
   We explore our findings with your team, empowering you to keep the focus on your user.

Additional projects with City College of San Francisco